No goods may be returned without prior authorization by Big Filter Store. To request a return please use our contact form.
Upon receipt of an RGA the authorization is valid for a period of 15 days.
To Receive and RGA the following conditions are required:
- Products shipped by our error will be accepted for return and exchange and we will incur all shipping fees.
- Shipping errors must be brought to Big Filter Store’s attention within
10 days of receipt of shipment by using our contact form.
- No RGA’s will be issued after 30 days from invoice date.
- Returned products must be in new, saleable condition. This not only includes the filter elements but the packaging as well.
- Big Filter Store reserves the right to determine the acceptability of the
returned goods. All returned products must be of resale quality.